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Returns

Returns, Refunds and Cancellations

Returns

To return an item please contact us via info@nourisilmd.co.uk quoting:

  • Name
  • Delivery address
  • Contact telephone number
  • Contact email address
  • Order number
  • Reason for return

Your request will be processed within 3 business days and instructions of how to return items will follow. Once items have been returned they will be inspected for damage or tampering. Please note we are unable to issue refunds for items which have been opened or used. Please note the cost of returning an item must be covered by the customer.

Refunds

Refunds will be made to the account / card used to purchase an item. You will be notified by email once this process has taken place.

Cancellations

Notification of a cancelled order must be given in writing via info@nourisilmd.co.uk and agreed by Fagron UK Ltd. Fagron UK Ltd reserves the right to charge an administration fee of 25% of the order (inc VAT, net of discounts) for all cancellations.

Orders can be cancelled before an item has been shipped. To cancel your order please contact us via info@nourisilmd.co.uk quoting:

  • Name
  • Delivery address
  • Contact telephone number
  • Contact email address
  • Order number